About

Travel, event management and people – it is a passion for all three that inspires the Momento team and makes us excited to come to work every day. Established in 2014, Momento Group has grown to become a bespoke conference, incentives, event management and travel solutions company and the best thing about it all – we get to wow people every single day!

At Momento, we are a small team who think big. We are constantly on the go, experiencing new countries, researching latest event trends and sampling the latest incentive destinations on offer – it’s a hard job but someone’s got to do it and we do it all with our clients in mind.

Every conference, incentive, event or personal travel experience we recommend, we do so after taking the time to get to know you. We don’t believe in one size fits all… we believe in working with you to find out what excites, inspires and delights!

Combined, the Momento team have 45 years of experience in travel and event management. Over the years we’ve discovered what makes a conference, incentive or event a success; we know how important those special touches are in making a holiday memorable. We’ve combined it all into the Momento experience.

Boutique in nature but not in size or delivery. Our team of experts are the heart and soul of Momento Group. It's what makes us stand out from our competitors.

– Erin Mitchell, Managing Director

Our values

Listen

WE HAVE OPEN EARS AND OPEN MINDS.

We are open to all ideas, opinions and thoughts, both within the team and in communication with our clients. We truly listen to our clients and what they want to achieve. We take the time to find out who they are and what they stand for.

Create

WE MAKE MAGIC HAPPEN!

We bring experiences to life for our clients by creating tailormade and personalised travel and event experiences. Our expectation is that the programme, event or itinerary we create for you will be one that is remembered for its unforgettable moments and will be talked about for a long time after. We pride ourselves on providing an experience, not a product.

Perform

WE DO WHAT WE SAY WE ARE GOING TO DO.

We are proactive and always put ourselves in our customers’ shoes. We are on time every time with performance and delivery and command high standards of service from our team and suppliers. We front up and prove our worth as experts in our field of service.

Deliver

WE EXCEED EXPECTATIONS ALWAYS AND LEAVE A LASTING IMPRESSION.

We provide robust risk management and safety is of paramount importance. We walk away at the end of a programme or event with our head held high and feel proud of our delivery.

Meet the team

Monique Patchell

Travel and Event Administrator

Annie Campbell

Travel and Event Manager

Eilish Third

Travel and Event Consultant

Erin Mitchell

Managing Director

Kalena Finlayson

Travel and Event Manager

Stephanie Field

Travel and Event Assistant

The momento experience

At Momento Group, our values, guiding principles and passion for clocking up airmiles, form the framework of how we do business.

As a client of Momento Group, here’s what you can expect from us:

  • An awesome experience. From the moment you step through the door, pick up the phone or email us.
  • To be looked after. We don’t believe in one size fits all. We’ll listen to what it is you want and tailor a programme, event or travel itinerary that is suitable and relevant to you.
  • Exceptional service. We believe in selling an experience, not a product. We include the little things that go a long way – attention to detail, warm and friendly service, value for money.
  • Industry knowledge. Our team are industry experts. Whatever we recommend, be it a destination, accommodation, an activity or a venue – we know what we’re talking about.
  • No false promises. We do what we say we’ll do.

In return, we ask that our clients give us an experience too.

  • Respect our worth. We’re not in the business of undercutting other providers or engaging in price wars. We provide experiences with value and yes, they do cost a little bit extra.
  • Be open and honest. At Momento Group, we listen to create. Tell us what it is you want in a conference, event, incentive or holiday and we can turn it into reality. Not only are we moment makers, we’re magicians too. The more detail and specifics the better so we can really tailor something that is unique and special to you.
  • Value our service. We put a lot of time and effort into creating a bespoke programme for each of our clients. Please respect this effort.
  • Be on time. Whether you’re coming in for a consultation, meeting us over coffee, sending us details or paying your invoice, please be on time. Our day job is a lot of fun, but we have the responsibility of running a business also.
  • Be awesome. We love awesome people. Come with an open mind, trust us and be prepared to have an enjoyable experience. It’s the Momento Group way.

Talk to us

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